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Kiwi.com is a global online travel agency, providing a fare aggregator, metasearch engine and booking for airline tickets and ground transportation. Originally hailing from Brno, the Czech Republic, the company grew over time and opened several other locations in Europe. With that, the need to distribute the IT equipment grew significantly.
Kiwi.com needed to completely automate IT asset management processes, specifically within its End User Support (EUS) department in their Brno, Prague, Bratislava and Barcelona locations.
One of the options Kiwi.com considered were classic click-and-collect boxes, routinely used by delivery companies, or electronic storage lockers. However, the process of check-in and check-out and the inability to adapt to specific needs were the main drawbacks of the solutions, and ultimately a no-go for Kiwi.com.
Labor costs and time savings
“Requests for standard accessories are fully automated and the only manual requirement is to add hardware to the lockers. The time to resolve a Jira ticket is within minutes and the employee has the required equipment immediately. Effectively, we also save on accessory costs,” says Kiwi.com’s Tomáš Smetana.
Automated check-in and check-out
Blocks software tracks who checks out and checks in IT assets, providing accountability for their use and return. Moreover, the handover is integrated into the Jira system, seamlessly connecting IT assets and relevant people and following internal company processes. At the same time, communication is automated in Slack.
The real-time visibility into the location and status enables Kiwi.com to secure IT assets from loss, and damage. This is especially important for high-value assets, such as laptops and smartphones.
Centralized management and uninterrupted availability
Blocks for Kiwi.com in Numbers
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